Legal notice

Distributor	Kintaro Nishikigoi Co., Ltd.
Sales Manager	Masami Kinjo
Address	132-1 Nyorai, Nakakane-cho, Toyota City, Aichi Prefecture
Telephone Number	0565-77-4947
Product Price	Listed Price (including consumption tax)
Additional Fees	Shipping fees are charged based on delivery area, regardless of the total purchase price. Please note that a representative will contact you regarding shipping fees (total payment amount) after your order is confirmed.
Payment Deadline	After the purchase price is confirmed, if we do not receive confirmation of payment or confirmation of payment from you within 7 days, your order will be canceled. Please contact us if you will be late with your payment for any reason.
Handling of Defective Products	We take great care in packaging and shipping, but if you notice any defects, please contact us by phone, fax, or email. We will handle the matter individually. Nishikigoi breeding supplies and other items will be delivered as is. In this case, we can only accept returns for Nishikigoi breeding materials if the appearance is clearly different, so please check the specifications, standards, size, etc. carefully before purchasing from our shop.
Handling and compensation for items that fail inspection	We will collect, at our expense, any Nishikigoi breeding supplies that fail the inspection at the time of receipt as described in the previous article within 10 days of the customer notifying us of this. If the items are not collected by the time specified in the previous paragraph, the customer may return the Nishikigoi breeding supplies that failed the inspection to us. In this case, the costs incurred will be borne by our company. Notwithstanding the provisions of this article, we reserve the right, at our discretion, to compensate the customer by refunding or providing a replacement item up to the total cost of the Nishikigoi and Nishikigoi breeding supplies that failed the inspection and their shipping costs.
Delivery time	We aim to ship within two days of receiving your order. However, delivery may be delayed due to a large number of orders, inventory issues, or around holidays. If you have not received your order within 7 days, please contact us.
Payment Deadline	Payment methods are bank transfer (customer pays bank transfer fees), cash payment (in-store only), and credit card. For bank transfers, if we do not receive notification of completion of the transfer or confirmation of payment within 7 days, your order will be canceled. If you are unable to make a bank transfer for any reason, please contact us.
Returns, Exchanges, Cancellations, etc	We do not accept cancellations, returns, or exchanges after purchase.
Regarding Delivery and Carp Compensation	We take great care in packaging and shipping, but if you find any defects upon receipt, please contact us by phone or email without opening the inner bag. If the carp arrives dead, please email us a photo or video of the unopened bag within 1 hour of arrival. We will refund the purchase price and shipping costs. We are not responsible for any damage or injuries that occur during transportation. If a koi sold with a female guarantee turns out to be male, please send us an image or video that clearly shows it is male by email. We will refund the purchase price and shipping costs. We will not be held responsible for any issues that arise after the purchased koi has been delivered, regardless of the reason.
About shipping and in-store pickup	Items can be shipped three days after we receive your order. In-store pickup is also possible three days after that date. If you have not received your order after placing it, please contact us.